Stunning in person, great and easy customer service. I ordered a 9 and realized 3 days shy of the 30-day return window that I ordered the WRONG size; so I purchased the correct size and mailed the other ring in with a letter explaining my wishes. Though I never actually spoke to anyone, they refunded the other ring almost immediately after receiving it, meaning that, although there isn't really any person to speak to, they are fast and hard working. Also, judging by the business address, this is truly a small family-owned business that takes pride in its work and products. IDK how many people they have employed, but they all work incredibly hard.