When we started this company 10 years ago, the whole company was built around the customer experience first. It is who we are at the core. We encourage you to read through our reviews, and you will quickly notice they are just different. We get as much praise on customer experience as we do ring quality, and we would not have it any other way. We go the extra mile to make this special, not just another transaction. Please know your order means the world to our small business, and we will always have your back!
Delight the customer is not just something we say. We live it, breath it, and it is literally on the wall in our shop. Thanks so much for considering us to be a small part of your big day!
The blue seemed a bit darker in person but this first time I stepped outside, oh man. The color is so beautiful and it shines. I love this ring. when I had to exchange for a 1/2 size bigger they got the exchange out next day. Beautiful ring and great customer service thank you so much ^^
Got it for my husband and he's such a picky person but when he saw the rings, he knew he wanted it from here. It fit perfectly,my husband's face when he saw it was priceless. I know I'll be getting another ring from here, and I'll be happy to 💖
Excellent Customer Service. I love the rings! They are the most beautiful rings I have ever seen. I looked over thousands of wedding bands for months……..nothing compares to Lux Rings.
First off my lovely woman is very happy with this ring. The ring itself is wonderful as is the cool little box it came in. I ordered the ring a size too big. The return and exchange process was easy like Sunday morning. Quick and clear responses with a positive attitude made it a smooth exchange. The second time around the size was good for her and all is well. I will definitely buy another ring from RBL for myself sometime this year.
My fiance loves it. It's the perfect combination of being modern and unique while still being traditional and classy.
Customer service was good, too. I originally ordered a size too large and the return process was easy.
The ring is absolutely fantastic, it looks even better in person than it does in the photos, and the tungsten has a really nice weight to it! I love the little wooden box it comes in, and the shipping was fast and easy!
But what really stood out for me on my order was the customer service. In placing my order I accidentally submitted the wrong address (twice!) but when I contacted customer service, they responded INSTANTLY! Shoutout to "Zack" who helped me out with my shipping errors, he was patient, courteous, amazingly responsive, and made my buying experince feel like I was spending my money on something truly special.
Thank you so much for everything!
I've already got another ring in mind that I've been eyeing on the site, and I will absolutley be buying again from Rings by Lux in the future!
Perfect wedding ring
Absolutely gorgeous! We love our rings. We originally ordered the wrong size and they were so sweet and kind. They exchanged it with ni questions asked!!!
They are super comfy and look great
This ring is stunning. The abalone is a nice pastel blue, and contrasts nicely with the wood and rose gold.
They were able to put everything I asked for on the box, and it is beautiful.
I think it is a beautiful ring, shipping was way fast. It is a Valentines gift for my husband so hopefully he loves it too.
The ring fits perfectly and is comfortable to wear. It looks amazing as well! When I ordered the wrong size, the exchange went as smoothly as possible, showing how important customer service is to you.
I ordered my husband a wedding band and unfortunately we ordered the wrong size. I emailed the company and explained the situation and they immediately responded back with instructions on how to return the ring. The same day they received the ring, I received an email that my new ring was on its way to us. I loved how fast and professional they were! Needless to say, we are very happy with our purchase and my husband loves his ring!
Beautiful ring and excellent customer service!