I purchased a ring for my boyfriend’s birthday. I placed the order and just as I did, I recalled seeing a wooden ring box I was interested in. I found the ring box and purchased it within minutes of ordering the ring. I reached out to their customer service to ask them if it would be possible to send both orders out together. They immediately responded and combined the orders to ship together. Not long after that, I received a text from my bank stating Rings by Lux has refunded the priority shipping cost for the box. I was pleasantly surprised they did that considering I wasn’t asking for or expecting a refund on shipping. Then I spoke with Zack about a custom design I’d like engraved on the box. I sent 2 different designs and gave him the freedom to choose which design would look best on the lid. Also, I requested if it was possible could he please add our initials to the design. The next business day morning, he sent me a design to show me what he had come up with that was beyond perfect! I was notified later that day the ring and box were being shipped out. Once it arrived, both pieces were exquisite and looked even better in person. Zack and the other staff members that were a part of this experience were amazing! Their thoughtfulness, attention to detail, timeliness and professionalism were unparalleled! I highly recommend Rings by Lux’s products! I’m very grateful for their willingness to accommodate my requests and the quality craftsmanship that goes into their rings and ring box! Thank you again for everything!