Warranty/Easy Exchange or Return Process

Returns & Exchanges

Exchanges

Please send the ring back to us at the address below with a note in the box saying your order number, and what we are exchanging for, and we will make it happen for you!  

Please also know that we do not take back worn rings as exchanges or returns, but if you reach out, we can try to make a deal.  

Rings By Lux Exchanges
507 Bendemeer Ln
Rolesville, NC, 27571

Tip to speed up exchanges- You can order a new ring, and then send the original back with the process above letting us know it will be a return.

Returns

Please send the ring back to us at the address below with a note in the box saying what we are doing, your order number, and where you ordered from.  

Please also know that we do not take back worn rings as exchanges or returns, but if you reach out, we can try to make some sort of deal.  Rings that are worn, or received outside of 30 day window will not be accepted for return, per our policies. 30 days would be from the initial delivery if there are exchanges. 

Returns in cases where you do not have any business still with us will only have a holdback of $5 per ring to cover our shipping costs incurred.

Rings By Lux Returns
507 Bendemeer Ln
Rolesville, NC, 27571

**Any ring that arrives damaged must be reported within 7 days to be eligible for any type of refund. 

Full Policy 

This warranty statement is our guarantee to you when you purchase a Rings by Lux® ring.

30-Day Return Policy:

If you are not satisfied with your purchased ring or need a different size, you are welcome to return or exchange it within 30 days of your delivery date.  

1 Year “No Hassle” Limited Warranty

Your purchased "Ready to Ship" ring also comes with a FREE one year limited warranty against manufacturing defects.  If your purchased ring has a manufacturing defect (chipping, breaking, etc.), we will replace your  ring once at no cost to you, as long as a proof of purchase and a clear photo of the defective ring showing visible defects are emailed to us within one (1) year of the original order date.  If a replacement is not available, we may offer another similar style ring at the same value.

One (1) SINGLE replacement within the one year warranty period is your exclusive remedy for any ring purchased with a manufacturing defect and is our entire liability to you for any breach of the limited warranty set forth herein.  You have no right to return for replacement or refund any ring purchased from us except as set forth in the return policy and this limited warranty. No refunds are granted after the 30 day return period.

Please Note These Exceptions to the Limited Warranty for All Ring Lines:
The limited warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Tungsten and Titanium rings are scratch resistant but not scratch proof. Tungsten may break if dropped on hard floors or often exposed to harsh chemicals (bleach, Lysol, hand sanitizer).  Solid gold does scratch and a simple trip to a local jeweler for a buffing will smooth out your scratches. Gold or colored plating will wear over time but will wear faster if exposed to harsh chemicals. Additionally, engraving of our plated rings weakens the plating, causing chipping.

Also, please be advised that obvious submerged water damage to your wood ring will void your limited warranty as natural wood rings in our wood wedding ring Line are not meant to be submerged.  

If we suspect that you are abusing the rights granted to you under the limited warranty or otherwise making a false claim of defect, we reserve the right to void your limited warranty.

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, (I) YOUR PURCHASE IS AT YOUR SOLE RISK; (II) EACH RING IS PURCHASED “AS-IS”; AND (III) WE MAKE NO OTHER WARRANTIES WITH RESPECT TO OUR PRODUCTS, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

In no case shall Rings by Lux or its managers, members, officers, employees, affiliates, agents, contractors, interns or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your ownership, wear or use of any product purchased from us, or for any other claim related in any way to your purchase of any product, including any claim for personal injury or death.  Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Thank you for shopping at Rings by Lux.